Job openings

VIC, Gurri Wanyarra Wellbeing Centre - Kangaroo Flat 3555

• Great career paths and development with an entrepreneurial organisation
• Great benefits including FREE facility access 
• Enjoy a great work / life balance with mornings, evenings and weekend rosters

Provide excellent customer service to all customers while maintaining the appearance and presentation of the cafe. Join the team today!

The Role

Our Café/Kiosk Attendants need to have the highest level of customer service skills.

The primary responsibility of our Café/Kiosk Attendants is to deliver first class services to our patrons ensuring it’s in line with our Mission, Vision and Values.

You must be available Weekends, Nights 4pm - 730pm an School Holidays.

Food Handlers required

Key areas of responsibility include:

• Provide excellent customer service to all customers 
• Maintaining the appearance and presentation of the café
• Replenished condiments as needed
• Follow health and safety guidelines
• Cashier experience, taking orders and handling cash
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Promote the centres services and programs to our patrons
• Develop and maintain good working relations with patrons
• Provide information on our product range, including promoting healthy food options
• Ability to work mornings, evenings and weekends. Hours may increase during the centre's peak periods

Skills & Attributes:

• Positive, friendly, helpful and energetic work style
• Coffee making/ barista skills
• Food handling Certificate
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Current Food Handlers Qualification 
• Police Check
• Working with Children Check 
• Ability to be flexible during the centre's peak periods
• Availability Saturdays and Sundays

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand. 

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.  With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

If you like the sound of us, then jump in and submit your application. We’d love to hear from you!

Apply now !!

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes: 

-        A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone. 

-        Allowing a short video submission describing their application for the job

-        Allowing a support person during an interview

We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [email protected]

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check. 

https://belgraviagroup.com.au/childsafe#statement

VIC, Gurri Wanyarra Wellbeing Centre - Kangaroo Flat 3555

• Are you passionate about promoting aquatic and leisure activities to the community
• Do you possess outstanding people skills with the ability to generate leads
• Are you passionate about fitness, love dealing with people and thrive on delivering unbeatable customer service

About the Role

As a Guest Experience Officer you will be a suitably experienced sales person who will be responsible for the acquisition of new memberships for Health and Fitness and Learn to Swim. As part of the team, you will meet new member and program enrolment sales targets and KPIs.

With a strong sales and customer service background, you will have experience in achieving sales targets and delivering exceptional customer service and you will continue to drive the overall experience of our guests.

ESSENTIAL: weekend availability

Key accountabilities include:

• Achieve set sales targets on a daily basis
• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
• Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
• Process memberships and data entry in line with company processes and policy
• To have a current and informed knowledge of all centre services and activities
• Apply sound cash handling principles and use of Point of Sale (POS) systems
• To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values

About You

You have experience in working in a team to achieve collective and individual targets. Possessing strong communication skills, you are able to build rapport and positive relationships with people. Ideally you will have at least 2 years’ experience in delivering strong customer experience and sales. With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example.

You are tech savvy and have strong sales knowledge and understanding of sales-related performance KPIs. You also have strong interpersonal skills and the ability to communicate with a diverse range of guests. You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.

About the Qualifications

• Current First Aid Certificate (Level 2)
• Current CPR
• Current Working with Children Check (or equivalent)
• Current National Police Check
• Customer service and sales experience
• Experience in achieving collective and individual targets
• Ability to work independently and in a team environment
• Passion for customer experience
• Strong interpersonal skills and the ability to communicate with a diverse range of guests

*If you do not currently hold these qualifications you must be willing to acquire. Are you Interested?

About the Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 150 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

If this position is of interest to you, simply click on the interested button to submit your application in confidence

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes: 

-        A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone. 

-        Allowing a short video submission describing their application for the job

-        Allowing a support person during an interview

We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [email protected]

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check. 

https://belgraviagroup.com.au/childsafe#statement

VIC, Gurri Wanyarra Wellbeing Centre, Kangaroo Flat 3555

• Are you passionate about promoting health and fitness activities to the community?
• Do you possess the skills and ability to develop and lead a professional Health Club team?
• Amazing opportunity to lead a high performing fitness team within the Aquatic and Leisure Industry

This is a fantastic opportunity for a highly motivated and energetic Health Club Coordinator looking to lead our health club team and drive members achieve their goals.

The Role

A full-time position is currently vacant for a suitable candidate to join as our centre's Health Club Co-ordinator. The key role for this position is to develop a range of high quality, appropriate and desirable health and fitness programs for the members and the local community. 

About You

The Health Club Coordinator will be suitably qualified, have extensive experience within the Health and Fitness industry and be efficient in handling the operations of a health club facility. The successful applicant will have shown an ability to lead a team of gym floor staff and personal trainers as well as knowledge of group exercise programming. Strong connections with Council and local community are also a vital part of the role.

The successful applicant will be able to demonstrate a capacity to deliver the following essential skills:

• Develop, implement and deliver marketing strategies for business growth
• Develop, monitor and achieve financial targets and KPI’s
• Drive program development and innovation
• Support a safe workplace and facility culture
• Ensure the highest level of customer service and engagement
• Ensure the safe and efficient co-ordination of all health and fitness programs within legislative guidelines.
• Increase Health Club visits by providing engaging activities such as member rotation strategy each month
• Ensure health consultations are booked, and the staff is inducted so that time is being utilised effectively
• Monitor group fitness participation and provide timetable that is suitable for customer needs

The ideal applicant will possess the following experience / qualifications / skills:

• Previous experience and success in a comparable role
• Qualifications and experience suitable for a position at this level
• Energetic, innovative and decisive leadership style
• Target planning and monitoring experience
• Solid marketing skills and initiatives
• Excellent verbal and written communication skills
• A strong commitment to staff team, member and community engagement
• Understanding of OHS and public safety applications in public buildings

Qualifications:

• Certificate IV in Fitness
• Experience in a Health Club environment
• Current First Aid (Level 2)
• Current CPR Certificate
• Working with Children Check
• Current Police Check

About the Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.  With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

This is a full-time opportunity; the successful applicant will be available to work across a span of hours across the week, including some weekend work. To be eligible to apply for this position you must be eligible to work in Australia, with a valid driver licence and be willing to undergo a background check if requested.  

Apply now!

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.  

Belgravia Leisure is a place where we can all be ourselves and succeed on merit.  We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [email protected].