Job openings

QLD, Gympie Aquatic Recreation Centre - Gympie 4570

• Free facility access 
• Employed position with ongoing mentoring opportunities
• Future growth opportunities within Belgravia Leisure

  This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!

About the Role

Our Customer Service Officers put the customer at the centre of everything we do by providing the right information the first time every time. Our passionate team members are the face of the centre and provide existing centre users with an excellent experience whilst being responsible for helping prospective members join the facility on ongoing memberships.

Key accountabilities include:

• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
• Conduct tours of the centre with the outcome to turn a prospective member to an ongoing subscription
• Process memberships and data entry in line with company processes and policy
• Possess a current and informed knowledge of all centre services and activities
• Apply sound cash handling principles and use of Point of Sale (POS) systems
• To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values

About You

• With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example.
• You have experience working in a team to achieve collective and individual targets. You possess strong communication skills and can build rapport and positive relationships with a diverse range of people. 
• You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.
• The successful candidate must be available to work weekends.

 If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment, we want to hear from you!

Simply complete the application process by clicking the Apply Now button and we’ll be in touch.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes: 

-  A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone. 
-  Allowing a short video submission describing their application for the job
-  Allowing a support person during an interview
We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [email protected]

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check. 

https://belgraviagroup.com.au/childsafe#statement

QLD, Gympie Aquatic Centre - Gympie 4570

• Great career paths and development with an entrepreneurial organisation
• Opportunity to make a real difference to our community
• Do you have the highest level of customer service skills? 
• Enjoy a great work / life balance with mornings, evenings and weekend shifts 

Provide excellent customer service to all customers while maintaining the appearance and presentation of the Kiosk. Lead the team today!!

The Role

We are seeking an experienced Kiosk Coordinator to drive the team to achieve our sales targets. In this hands-on role, you will participate in the day-to-day operation of the café to achieve budgeted sales targets and KPIs.

Reporting to our Customer Service Manager, our Kiosk Coordinator needs to have the highest level of customer service skills.

The primary responsibility of our Kiosk Coordinator is to deliver first class service to our patrons ensuring the kiosk operates effectively and efficiently within Health Department Regulations. Always aligning yourself with our Mission, Vision and Values.  

Key areas of responsibility include:

• Ability to lead, coach and inspire a cafe team
• Provide excellent customer service to all customers
• Provide information on our product range, including promoting healthy food options
• Maintaining the appearance and presentation of the café
• Replenished condiments as needed
• Meet the requirements of the centre’s food safety plan
• Ensure all cleaning and maintenance is carried out according to specified quality standards
• Follow health and safety guidelines
• Cashier experience, taking orders and handling cash
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Promote the centre's services and programs to our patrons
• Develop and maintain good working relations with patrons
• Ability to work mornings, evenings and weekends. Hours may increase during the centre's peak periods

Skills & Attributes:

• Positive, friendly, helpful and energetic work style
• Coffee making/ barista skills
• Ability to be flexible during the centre's peak periods
• Best in class customer service skills

Essentials:

• Current First Aid (Level 2) & CPR
• Current Police Check
• Working with Children Check
• Food Handling Certificate
• Legally entitled to work in Australia

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 150 locations across Australia and New Zealand. 

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.  With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

 If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in an aquatic's environment, we want to hear from you!

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check. 

QLD, Gympie Aquatic Recreation Centre - Gympie 4570

• Great career paths and development with an entrepreneurial organisation
• Casual positions available
• Free facility access

This is a great opportunity for qualified lifeguards who value water safety, love working with people, who want to keep the community safe in our facilities.

The Role

We are currently looking for an enthusiastic, reliable and friendly lifeguards to join the team on a casual basis. Our lifeguards will be responsible for the Day to Day Pool Operations within our facility and ensure that all areas both in and surrounding our pools is a safe and enjoyable environment for all patrons.

You will have a passion for safety around the water. You should be energetic, dynamic, outgoing and fun. You will need outstanding communication skills and a commitment to customer service excellence to ensure our patrons safely enjoy their visit every time.

You will have flexible availability to work mornings, evenings and weekends. Hours may increase during peak seasons, public holidays and school holidays.

Successful applicants will demonstrate the ability to communicate and interact effectively with students that have a diverse range of ages, abilities, cultures and needs. 

Skills & Attributes:

• Excellent verbal communication skills
• An understanding of OHS and public safety applications within your facility
• Ability to work mornings, evenings and weekends
• Ability to work effectively both independently and as a strong and valuable part of the team
• Current First Aid (Level 2)
• Current CPR Certificate
• Current National Police Check clearance
• Currently Working with Children's Check
• Current Pool Lifeguard Certificate
• Previous experience and success in a comparable role is not essential but highly regarded
• Current Pool Operations Certificate is not essential but highly regarded

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand. 

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.  With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

If you like the sound of us, then jump in and submit your application. We can even help with gaining qualifications.

Apply now!!

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes: 

-  A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone. 
-  Allowing a short video submission describing their application for the job
-  Allowing a support person during an interview
We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [email protected]

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check. 

https://belgraviagroup.com.au/childsafe#statement

Sales & Guest Experience Coordinator

QLD, Gympie Aquatic Recreation Centre - Gympie 4570

Full time

Lead Sales. Inspire Teams. Create Exceptional Guest Experiences.

An exciting opportunity exists for an experienced and motivated

Sales & Guest Experience Coordinator

to join our team.

The Role

The Sales & Guest Experience Coordinator is responsible for leading the day-to-day operations of the Guest Experience team while driving membership sales, retention, customer engagement and local marketing initiatives.

Reporting directly to the Venue Manager, you will play a key leadership role in driving membership growth, leading a high-performing Guest Experience team and delivering exceptional customer experiences. A major focus of this position will be leading the sales campaign for our gym and achieving ambitious membership targets.

Working closely with the Venue Manager, you will develop and execute sales strategies, coach and motivate staff to achieve KPIs, oversee customer service standards and ensure a seamless guest journey from enquiry through to membership and ongoing retention.

This is a hands-on leadership position that combines sales, customer experience and people leadership, making it ideal for someone who thrives on achieving results while building strong relationships with members, guests and the local community.

Key Accountabilities

Sales & Business Growth

• Lead the sales campaign for the Gym 
• Drive membership growth, retention and revenue targets.
• Generate, nurture and convert membership leads.
• Coordinate local marketing activities, community outreach and promotional campaigns.
• Monitor sales performance and implement strategies to achieve and exceed targets.
• Promote memberships, programs, personal training and wellness services

Team Leadership & Operations

• Coordinate staff rosters and daily operational requirements.
• Manage Café sales & stock
• Deliver training, coaching and ongoing development for team members.
• Ensure compliance with company policies, procedures and operational standards.
• Oversee cash handling and Point of Sale (POS) processes.
• Support the achievement of venue KPIs and business objectives.

About You

You are a natural people leader with a passion for sales and customer experience

Essential Skills and Qualifications

• Proven sales and customer service leadership experience (fitness, leisure or wellness industry experience highly regarded but not essential).
• Strong track record of achieving membership or sales targets.
• Experience leading, coaching and developing teams.
• Passion for health, fitness, wellness and community recreation.
• Exceptional communication and relationship-building skills.
• Highly motivated, proactive and results-driven.
• Comfortable working in a fast-paced environment and leading from the front.

Essential Requirements

• Current First Aid Certificate.
• Current CPR Certificate.
• Current Working with Children Check (or ability to obtain).
• National Police Check (or ability to obtain)
• Availability to work a flexible roster, including evenings and weekends when required.

Why Join Us?

You'll enjoy:

• Significant involvement in an exciting new facility launch.
• Opportunities for career progression within Belgravia Leisure.
• Ongoing leadership and professional development.
• A supportive and collaborative team culture.
• Access to health and wellbeing facilities.
• The opportunity to make a genuine impact within the local community.

Ready to Make an Impact?

If you're passionate about sales, leadership and creating memorable customer experiences, we'd love to hear from you.

Apply now and help lead the next chapter of fitness.

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand. 

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.  With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

If you like the sound of us, then jump in and submit your application. We’d love to hear from you! Apply now !!

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We will provide innovative recruitment strategies to remove any barriers that may prevent potential suitable applicants. These includes: 

-        A dedicated contact person to receive expressions of interest in the job and complete a verbal job application during which the person answers questions over the telephone. 

-        Allowing a short video submission describing their application for the job

-        Allowing a support person during an interview

We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [email protected]

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check. 

https://belgraviagroup.com.au/childsafe#statement