QLD, Belgravia Leisure - Burpengary 4505

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions

The Role

At Belgravia Leisure we know we are in the “Era of the Customer” and recognise that customer experience has evolved significantly. Customers are smarter, better informed with more options, and more critical about the experience they receive, expecting it to be right the first time, every time. This is a great opportunity to meet and exceed customer expectations, winning over new customers and increasing customer loyalty. 

We are looking for passionate contact centre consultants who are prepared to put the customer at the centre of everything they do by delivering exceptional service, promoting our brand and services to potential and existing customers. We are looking for a Full Time representative who have flexible availability to work weekdays and weekends. You will be based at Burpengary Regional Aquatic & Leisure Centre in Brisbane northern suburb of Burpengary. 

Duties and responsibilities include

• Inbound and outbound customer communication through phone, email, social platforms, SMS
• Provide excellent customer service, by responding to customers’ needs or concerns and ensure the quality of service meets agreed customer service standards
• Engaging with customers and promoting our services
• Supporting venues with setting and managing appointments
• Develop positive relationships with customers to provide the best customer experience

Essential qualification requirement

• Level 2 First Aid
• Current CPR
• Blue Card
• Working with Children's Check (Employee status)
• National Police check upon on-boarding 

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand. 

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.  With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

If you like the sound of us, then jump in and submit your application. We’d love to hear from you!

Apply now !!

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.