VIC, Leisure Contact Centre - Abbotsford 3067

Abbotsford, VIC | Full-time | Hybrid opportunity

Lead, coach, and inspire a team to deliver exceptional customer service experiences!

At Belgravia Leisure, we are passionate about putting our guests at the heart of everything we do. As our Contact Centre Coordinator, you will lead a dedicated team of consultants to deliver outstanding service across multiple communication channels — ensuring every guest interaction reflects our C.L.E.A.R. Values.

About the Role

In this pivotal leadership role, you’ll:

• Coach, develop, and motivate your team to exceed service and sales performance targets.

• Oversee day-to-day operations, including rostering, lead management, and SLA compliance.

• Drive quality assurance through call listening, performance reviews, and feedback.

• Act as a first point of escalation for complex queries and customer complaints.

• Foster a positive, high-performing team culture focused on service excellence and accountability.

About You

You are an experienced team leader who thrives in a fast-paced, customer-focused environment. You bring:

• Proven experience leading a team to meet KPIs or service standards.

• Excellent communication, coaching, and interpersonal skills.

• Strong problem-solving abilities and initiative.

• Sound computer literacy and experience with CRM or sales systems.

• Current First Aid, CPR, Working with Children Check, and National Police Check.

Desirable: Experience in a contact centre or front-facing leadership role within leisure, fitness, or hospitality sectors.

Why Belgravia Leisure?

• Be part of a supportive, energetic team with a strong culture of recognition and growth.

• Hybrid working flexibility – collaborate in our Abbotsford office and from home.

• Access to career development and wellbeing initiatives across our national network.

Ready to lead a team that makes a difference?
Apply now and help shape exceptional guest experiences every day.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.