VIC, Danny Frawley Centre - Moorabbin VIC 3189

• Are you passionate about promoting aquatic and leisure activities to the community?
• Do you possess outstanding people skills with the ability to generate leads?
• Are you passionate about fitness, love dealing with people and thrive on delivering unbeatable customer service?
• Rare opportunity to be part of a new state of the art facility

The Site

The Danny Frawley Centre is a brand new state of the art purpose built facility in Melbourne’s south east creating a place of belonging for anyone who steps foot in the doors.

The centres wholistic approach to health and wellbeing is evident in the high level of engagement and interaction, customer experience, access and inclusion along with the evidence-based services provided in centre.

Patrons are provided with the opportunity to attend a number of programs suitable for all ages including swimming classes, recreational swimming, group fitness classes, hydrotherapy services, an elite recovery centre and a health club.

About the Role

As a Guest Experience Officer you will be a suitably experienced sales person who will be responsible for the acquisition of new memberships for Health and Fitness and Learn to Swim. As part of the pre sales campaign you will meet new member and program enrolment sales targets and KPIs.

With a strong sales and customer service background, you will have experience in achieving sales targets and delivering exceptional customer service and you will continue to drive the overall experience of our guests.

Applicants with aquatic experience as Duty Manager, Lifeguard or swim teacher will be highly regarded

Key Accountabilities 

• Achieve set sales targets on a daily basis
• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
• Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
• Process memberships and data entry in line with company processes and policy
• To have a current and informed knowledge of all centre services and activities
• Apply sound cash handling principles and use of Point of Sale (POS) systems
• To demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R Values

About You

You have experience in working in a team to achieve collective and individual targets. Possessing strong communication skills, you are able to build rapport and positive relationships with people. Ideally you will have at least 2 years’ experience in delivering strong customer experience and sales. With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example. 

You are tech savvy and have strong sales knowledge and understanding of sales-related performance KPIs. You also have strong interpersonal skills and the ability to communicate with a diverse range of guests. You possess values such as integrity, excellence, courage, openness, respect leadership and accountability. 

You must also be available to work early mornings, late nights and weekends. 

About the Perks

As a staff member of Belgravia Leisure you will also have access to the venue's pool and other facilities.

About the Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 200 locations across Australia and New Zealand.

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen. With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

About the Qualifications

• Current First Aid Certificate (Level 2)
• Current CPR
• Current Working with Children Check (or equivalent)
• Current National Police Check
• Customer service and sales experience
• Experience in achieving collective and individual targets
• Ability to work independently and in a team environment
• Passion for customer experience
• Strong interpersonal skills and the ability to communicate with a diverse range of guests

*If you do not currently hold these qualifications you must be willing to acquire. Are you Interested?

If you are a person who is passionate about leisure and want to utilise your skills and experience in the leisure industry, we want to hear from you! The successful applicant will be available to work across a span of hours across the week, including weekend work.

To be eligible to apply for this position you must be eligible to work in Australia, with a valid driver licence and be willing to undergo a background check if requested. 

Apply now

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.