QLD, Western Downs Seasonal Pools

• Great career paths and development with an entrepreneurial organisation 
• Enjoy a great work / life balance with mornings, evenings and weekend shifts
• Free facility access
• Future growth opportunities within Belgravia Leisure

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!

Belgravia Leisure is proud to partner with the Western Downs Regional Council to manage these vibrant seasonal aquatic venues. This is your chance to help shape the local pool experience and leave a legacy in your community.

The Pools (Your potential new home!)

• Jandowae Swimming Pool – 110 High Street, Jandowae
• Miles Swimming Pool – 127 Marian Street, Miles
• Tara Aquatic Centre – Smallacombe Street, Tara
• Wandoan Swimming Pool – 9 Henderson Road, Wandoan

 Why Join Us?

• Career growth with a leading and entrepreneurial organisation
• Supportive team environment that champions community impact
• Autonomy and leadership – truly own your venue’s performance
• Step into a role that grows with you – this is more than just a seasonal gig

The Role

We're gearing up for the upcoming peak season during Sept 2025 to April 2026. We are seeking to hire a number of casual Customer Service Officers for this busy period. 

Our Customer Service Officers (CSO) are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers. 

Key areas of responsibility include:

• Provide excellent customer service to all customers, both in person and over the telephone 
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures

Skills & Attributes

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Experience in the leisure industry is desirable.
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Police Check
• Working with Vulnerable People

Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!

How to Apply
Ready to dive in? We’d love to hear from you! Please include a cover letter that outlines:

• The pool location you are applying for
• The qualifications you hold (and those you need to obtain)
• Why you’d make a great CSO – highlight your experience and passion
• Outline your availability including days and times

Take the plunge and help us create unforgettable aquatic experiences in the Western Downs!

Apply now and let’s make this season the best one yet.

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand. 

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.  With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

 If you are a person who is passionate about leisure and wants to utilise your skills and experience in the leisure industry, we want to hear from you!

Click the Apply Now button !

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.