WA, Loftus Recreation Centre - Leederville 6007

• Great career paths and development with an entrepreneurial organisation
• Free facility access 
• Opportunity to make a real difference to our community 

This is a great opportunity for passionate and friendly people who enjoy delighting our members. 

The Role

Our Customer Service Officers are the heart of our business providing important services such as Reception duties, membership sales and delivering quality customer service at all times in accordance with our established operational routines and procedures. This is casual role for weekday evenings and some weekend work.

The primary responsibility of our Customer Service Officers is to deliver first class services to our customers ensuring it’s in line our Mission, Vision and Values.

Key areas of responsibility include:

• Provide excellent customer service to all customers, both in person and over the telephone/via email
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information they need, and possess the confidence to sell memberships
• Membership administration duties such as suspensions and cancellations
• Using our systems to contact potential members throughout their customer journey
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures

Skills & Attributes:

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Experience in the leisure industry is desirable
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Police Check
• Working with Children Check

Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!

 If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment, we want to hear from you!

Simply complete the application process by clicking the Apply Now button and we’ll be in touch.

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.