NSW, Moss Vale War Memorial Aquatic Centre - Moss Vale 2577

• Free Gym and Swim membership
• Are you passionate about promoting aquatic and leisure activities to the community?
• Enjoy a great work / life balance with mornings, evenings and weekend shifts 

About the Role

As a Customer Services Officer you will be a suitably experienced salesperson who will be responsible for the acquisition of new memberships for Health and Fitness and Learn to Swim. 

With a strong sales and customer service background, you will have experience in achieving sales targets and delivering exceptional customer service and you will continue to drive the overall experience of our guests.

Key Accountabilities 

• Achieve set sales targets on a daily basis
• Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
• Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
• Conduct tours of the centre/facility with the outcome to turn a prospective member to an ongoing subscription
• Apply sound cash handling principles and use of Point of Sale (POS) systems

About You

You have experience in working in a team to achieve collective and individual targets. Possessing strong communication skills, you are able to build rapport and positive relationships with people. With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example.

You are tech savvy and have some knowledge and understanding of sales. You also have strong interpersonal skills and the ability to communicate with a diverse range of guests. You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.

About the Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

About the Qualifications

• Current First Aid Certificate (Level 2) & CPR
• Current Working with Children Check (or equivalent)
• Current National Police Check
• Customer service and/ or sales experience
• Experience in achieving collective and individual targets
• Ability to work independently and in a team environment
• Passion for customer experience
• Strong interpersonal skills and the ability to communicate with a diverse range of guests

*If you do not currently hold these qualifications you must be willing to acquire. Are you Interested?

If you are a person who is passionate about leisure and want to utilise your skills and experience in the leisure industry, we want to hear from you!

Apply now!

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.  

Belgravia Leisure is a place where we can all be ourselves and succeed on merit.  We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [email protected].