Area Manager – ACT

Join a leading leisure and wellness organisation and make a real impact across the ACT region.

We are seeking a dynamic and experienced Area Manager to lead operations across multiple leisure venues in the ACT, including Canberra Olympic Pool, Stromlo Leisure Centre, Lakeside Leisure Centre, and Erindale Leisure Centre. This is a leadership role focused on driving business performance, enhancing customer experience, and supporting venue managers to achieve operational excellence.

About the Role

As the ACT Area Manager, you will provide strategic leadership, coaching, and operational support to venue managers. You will be responsible for ensuring consistent service delivery, maximising profitability, and fostering a culture of excellence across all sites. You’ll be the key link between our venues and the Business Operations Manager, ensuring alignment with company goals and values.

Key Objectives

• Lead and support venue managers to achieve KPIs and business growth.
• Drive customer satisfaction and service standards across all venues.
• Ensure operational consistency and quality across the region.
• Maximise sales and profitability through strategic planning and execution.
• Promote a positive and inclusive team culture.
• Uphold and champion company policies, procedures, and values.

Key Responsibilities

• Provide ongoing training and development for staff.
• Communicate regularly with clients and stakeholders.
• Identify and address performance gaps.
• Make informed decisions aligned with business standards.
• Promote the organisation positively within the community.
• Ensure compliance with WHS and environmental policies.
• Lead and support access and inclusion initiatives.

Team Leadership

• Coach and develop team members to improve capability.
• Foster a positive and enjoyable working environment.
• Hold team members accountable to performance standards.
• Provide clear communication and direction.
• Champion organisational values and behaviours.

Key Competencies

• Strong leadership and coaching skills.
• Excellent interpersonal and communication abilities.
• Proven business planning and development experience.
• Budgeting and financial forecasting expertise.
• Marketing and promotional skills.
• Ability to implement and audit policies and procedures.
• Passion for customer service and team success.
• Commitment to diversity, inclusion, and community engagement.

Qualifications & Requirements

• Current First Aid Certificate (Level 2)
• Current CPR Certificate
• Working with Children Check (or equivalent)
• National Police Check

Why Join Us?

• Be part of a values-driven organisation committed to community wellbeing.
• Lead a passionate and dedicated team across multiple high-profile venues.
• Enjoy opportunities for professional growth and development.
• Make a meaningful impact on health, safety, and inclusion in the ACT.

Ready to lead with purpose?

Apply now and help us connect communities through exceptional leisure experiences.

THE COMPANY

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand.

We are in an exciting period of growth and as we look to continue to diversify and deliver results while being a strong community citizen, the group are looking for the best and brightest to assist with taking the organisation into the future.

If the above sounds like you, simply click the Apply Now button!

We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.