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Lifeguard Operation Coordinator
VIC, Hepburn Bathhouse & Spa - Daylesford 3460
VIC, Hepburn Bathhouse & Spa - Daylesford 3460 Full time 6 month position available with ongoing opportunities Great opportunity with a growing and entrepreneurial organisation The Hepburn Bathhouse & Spa is an iconic tourist destination and award winning spa located in the heart of Australia's Spa Capital nestled in the Hepburn Mineral Springs Reserve near Daylesford 90 minutes from Melbourne. The Role The Lifeguard Operations Coordinator leads the Lifeguard team to ensure guest experience expectations are exceeded while ensuring the safety of staff and visitors. Working closely with the site Facilities Manager, the Lifeguard Operations Coordinator is responsible for managing the aquatic operations; whilst maintaining a high level of compliance in relation to aquatic supervision, pool water chemistry and the implementation of processes, expectations and guidelines, to ensure the continued operational efficiency and the safety of staff and visitors to the facility. About You You will have a proven track record in managing and coaching a team. Experience in driving a customer centric approach to the provision of programmes and services is essential, while establishing and maintaining strong relationships with key stakeholders will be second nature. The ideal applicant will possess the following experience / qualifications / skills: 2 plus years’ experience in managing and operating a facility in the wellness or hospitality industry High level of business acumen Operational Management Guest liaison Occupational Health & Safety Required qualifications Current Lifeguard Certificate Current Senior First Aid Certificate Current CPR Certificate Valid Working With Children Check National Police Check clearance Driven to success with friendly can do attitude Willingness to work over a 7 day roster. Weekend work essential. Key Performance Outcomes Be responsible for the operating budget, monitor revenue, set daily revenue targets and control expenses. Provide daily, weekly & monthly reports as required to the Resort Manager. Follow-up and respond to internal and external customer requests promptly and professionally. Complaint response within 24 hrs. Display leadership skills, integrate with the team harmoniously and maintain open and respectful communication. Lead organised and documented meetings, coaching, training sessions and seminars as required. Ensure that a high standard of personal appearance and dress is maintained at all times. Address any training needs in a timely and professional manner and maintain current industry knowledge Qualifications desired but can be provided for the right candidates The Company The Hepburn Wellness Properties consist of the Hepburn Bathhouse & Spa, Hepburn Spa Retreat and Hepburn Pavilion. We are proudly part of the Belgravia Health and Leisure Group (BHLG) which is the fastest growing leisure organisation in Australia. Hepburn Wellness Properties are an iconic tourism destination near Victoria’s Daylesford. At Hepburn Springs you'll find luxury accommodation, a mineral springs wellness and spa retreat as well as food and beverage. If you like the sound of us, then jump in and submit your application. We’d love to hear from you! Apply now !! We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check. Hepburn Bathhouse and Spa is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [email protected]

Full Time

Daylesford VIC

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Posted 18 Nov 24

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