VIC, Hepburn Bathhouse & Spa - Daylesford 3460

• Full-time positions available
• Be our first point of contact
• Work for an award winning spa retreat

The Hepburn Bathhouse & Spa is an iconic tourist destination and award winning spa located in the heart of Australia's Spa Capital nestled in the Hepburn Mineral Springs Reserve near Daylesford 90 minutes from Melbourne.

The Role

Our Receptionists are the heart of our business providing important services such as greeting our regular users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Receptionist is to deliver first class service to our members ensuring it’s in line our Mission, Vision and Values. 

Key areas of responsibility include:

• Provide excellent customer service to all customers, both in person and over the telephone 
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and activity bookings
• Develop and maintain good working relations with customers
• Participate in in-house training 
• Maintain currency of qualifications
• Comply to all OH&S standards
• Opening/closing of the centre in accordance with security and safety procedures
• Availability to work weekends and evening are essential

Skills & Attributes:

• NETBookings software experience an advantage
• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Experience in telephone techniques and etiquette

Essential:

• Current First Aid Certificate (Workplace Level 2)
• Current CPR Certificate
• Police Check
• Working with Children Check
• Lifeguard certificate - We are willing to cover the costs!

Desirable:

• Previous experience in retail and customer service
• Previous experience and knowledge of spa resorts

Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!

 If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment, we want to hear from you!

Simply complete the application process by clicking the Apply Now button and we’ll be in touch.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.  

Hepburn Bathhouse and Spa is a place where we can all be ourselves and succeed on merit.  We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [email protected].