VIC, Somerville Recreation Centre - Somerville 3912

• Great career paths and development with an entrepreneurial organisation
• Free facility access 
• Opportunity to make a real difference to our community 

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand. 

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.  With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

The Centre

The state-of-the-art complex has positioned Somerville as a leading venue for sport, recreation, and health & wellbeing in Victoria.

This multi-purpose venue aims to serve the health, wellbeing, recreational, and competitive sporting needs of Somerville and its surrounding areas, both now and in the future.

The center boasts a competition-level, four-court multi-purpose stadium, accessible features, and a variety of health and wellness classes available to the community.

The refurbished center also includes a Reformer Pilates studio, multi-purpose rooms, a kiosk with a healthy menu, female-friendly change rooms, an umpire change room, and a changing places toilet to ensure accessibility for all. This $9 million refurbishment makes the center a hub for the entire community.

The Role

Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers ensuring it’s in line with our Mission, Vision and Values. Key areas of responsibility include:

• Provide excellent customer service to all customers, both in person and over the telephone 
• Apply sound cash handling principals and use of Point of Sale (POS) systems
• Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
• Promote the centres services and programs to customers and accept customer bookings and enrolments
• Develop and maintain good working relations with customers
• Promote and exercise good public relations at all times
• Opening/closing of the centre in accordance with security and safety procedures
• Ability to work mornings, evenings and weekends. Hours may increase during the centre's peak periods

Skills & Attributes:

• Positive, friendly, helpful and energetic work style
• Computer literacy, familiarity with software packages and point of sale systems
• Experience in the leisure industry is desirable.
• Current First Aid Certificate (Workplace Level 2).
• Current CPR Certificate.
• Police Check
• Working with Children Check

Simply complete the application process by clicking the Apply Now button and we’ll be in touch.

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.  

Belgravia Leisure is a place where we can all be ourselves and succeed on merit.  We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [email protected].