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Customer Services Manager
NSW, Genesis Fitness Clubs - Cessnock 2325
  • Lead a passionate team
  • Great career pathway with an entrepreneurial organisation
  • Full-time permanent position


This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions


About Genesis Fitness 


with 24 hour access, 7 days a week, our national network of health clubs spans across Australia at 42 locations (and growing!) Featuring every aspect of exercise from weights to cardio, swimming or dance, boxing to cycling. We are passionate about creating a fitness community that is inclusive, encouraging and empowering of everyone!


The Role


The role of the Customer Service Manager to implement and maintain facility administration including point of sales, weekly banking, reconciliation reporting and accounts payable & receivable for financial reporting to the Head Office. This a full time role and you will be reporting directly to the Club Manager.


Your role is to ensure the highest level of customer service at every interaction of your team and to ensure all operational tasks are completed to the expected business standard.



  • Current First Aid Certificate (Level 2)
  • Current CPR Certificate
  • Working with Children Check (or Equivalent)
  • National Police Check
  • Intermediate computer skills
  • Experience in dealing with financial accounts
  • Strong knowledge of Belgravia Leisure Head Office reporting functions



  • Accounts experience

Key Accountabilities

  • Train and support the reception team
  • Maintain high customer service standards
  • Conduct safe and efficient operations of the areas of responsibility within legislative guidelines
  • Meet all reporting requirements
  • Maintain attention to detail in all administration tasks
  • Keep all the information in an appropriate format


If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion want to hear from you!

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