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Sales & Guest Experience Manager
VIC, Mill Park Leisure Centre - Mill Park VIC 3082

VIC, Mill Park Leisure Centre - Mill Park VIC 3082

  • Are you passionate about promoting aquatic and leisure activities to the community?
  • Do you possess the skills and ability to build, develop and lead an enthusiastic team?
  • A generous remuneration package including incentives to attract the right applicant

 

About the Role

 

This is an exciting time for Belgravia Leisure as we look to appoint a suitably qualified and experienced Guest Experience Manager to build and lead a passionate and engaged guest experience team.

 

As the Guest Experience Manager you will be a strong people leader who will be responsible for the recruitment, ongoing training and development of all Guest Experience staff to meet new member and program enrolment sales targets and KPIs. You will deliver and drive exceptional customer service and a culture of innovation. The state-of-the-art facility will be known for its adoption of technology and latest industry trends.

 

You will develop and execute plans through engagement with the leadership team and key stakeholders. With strong business acumen, experience in sales and delivering exceptional customer service you will continue to drive the overall experience of our guests.

 

The Guest Experience Manager’s key accountabilities include:

  • Meet monthly new member and program enrolment targets and associated KPIs
  • Meet monthly retail budgets and stock control KPIs
  • Maintain NPS and mystery shop scores in line with KPIs adopted by Belgravia Leisure
  • Work with and support the Centre Manager to implement corrective action plans, specifically related to meeting monthly membership and program enrolment targets
  • In consultation with the Centre Manager, set new member and growth targets on a daily/weekly/monthly basis
  • Lead by example by provide exceptional customer centric guest experiences in person and over the phone to existing and prospective members and guests
  • Process memberships and data entry in line with company processes
  • Apply sound cash handling principles and use of Point of Sale (POS) systems
  • Set rosters in line with the business budgets and the four principles of time and attendance
  • Demonstrate behaviours that are consistent with the Belgravia Leisure C.L.E.A.R. Values

About You

 

You have experience in leading a team to achieve collective and individual targets.  Possessing strong communication skills, you are able to build rapport and positive relationships with people.  Ideally you will have at least 2 years’ experience in leading a strong customer experience and sales culture and 5 years’ experience in managing and leading teams. With a flair and ability to positively influence and negotiate win-win outcomes, you lead by example.

 

You are tech savvy and have strong sales knowledge and understanding of sales-related performance KPIs.  You also have strong interpersonal skills and the ability to communicate with a diverse range of guests. You possess values such as integrity, excellence, courage, openness, respect leadership and accountability.

 

The Site

 

Currently under construction, opening in 2021, The City of Whittlesea have undertaken a major $25 million redevelopment of Mill Park Leisure
 
The works include: 
  • New state of the art gym and group fitness spaces.
  • Three new pools, including leisure pool and aqua play features, learn to swim and warm water pool.
  • This compliments the upgraded 25m pool, new, larger spa and sauna and new family and group and school change facilities, as well as improved change options for people with disabilities
  • A new café, retail area and reception
  • A refurbished crèche
  • A landscaped outdoor space with play equipment, barbecues and outdoor exercise equipment

If you are a person who is passionate about leisure and want to utilise your skills and experience in the leisure industry, we want to hear from you!

Apply now !!

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