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Contact Centre Team Leader at Belgravia Health & Leisure Group Pty Ltd
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Contact Centre Team Leader
NSW, Whitlam Leisure Centre - Liverpool 2170
NSW, Whitlam Leisure Centre - Liverpool 2170
At Belgravia Leisure we know we are in the “Era of the Customer” and recognise that customer experience has evolved significantly. Customers are smarter, better informed with more options, and more critical about the experience they receive, expecting it to be right the first time, every time.
We are recruiting a Contact Centre Team Leader in a full time capacity to train, develop and be accountable to the performance of Contact Centre Consultants whilst performing the role of a Contact Centre Consultant for a portion of their duties.
Duties and responsibilities include:
Provide regular updates to the Guest Experience Manager
Reporting on team activity and performance
Recruit, induct and train and develop team members
Assure team members are meeting inbound and outbound customer communication targets through phone, email, social platforms and SMS channels
Accountable to the team providing excellent customer service, by responding to customers’ needs or concerns and ensure the quality of service meets agreed customer service standards
Engaging with customers and promoting our services
Develop relationships with Venue Sales and Guest Experience Managers and work collaboratively to achieve best standard journeys from contact to in centre experience
Essential qualification requirement:
Experience in leading a team to achieve collective and individual targets
Ability to work independently and in a team environment
Strong interpersonal skills and the ability to communicate with a diverse range of customers
Strong computer-based sales system knowledge
Intermediate computer skills
Level 2 First Aid
Current CPR
Working with Children's Check (Employee status)
National Police check upon on-boarding
Click on Apply Now to submit your resume and a cover letter, outlining your suitability to the role
Scan the QR Code with your device to go to this page.
Print-friendly Job Ad with web address and scannable QRCode
The employer's desired hours for this Job are…
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