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Guest Experience Coordinator
VIC, WaterMarc Banyule - Greensborough 3088
  • Great career paths and development with an entrepreneurial organisation
  • Free facility access 
  • Opportunity to make a real difference to our community 

This is a great opportunity for a passionate and friendly leader who enjoys delighting our members and visitors


The Company


Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 200 locations across Australia and New Zealand. 


The Role


Reporting directly to the Centre Manager, the role of the Guest Experience Coordinator will be to provide leadership and direction to the customer service staff under direct supervision and ensure the delivery of high levels of customer service.  You will need to deliver services to the customers in the most efficient and effective manner and in line with Belgravia Leisure’s mission, vision and values by delivering a first-class experience for the facilities customers.


The ideal candidate will be energetic, dynamic, outgoing and fun. You will need outstanding communication skills and a commitment to customer service excellence to ensure our swim school members, patrons and parents are gaining maximum benefit and enjoyment from the services provided. Successful applicants will demonstrate the ability to communicate and interact effectively with all members and guests of the facility. This role will include weeknights and weekends work as required.


Key Accountabilities

  • Provide excellent customer service to all customers, both in person and over the telephone by responding to customers’ needs or concerns and ensure the quality of service meets agreed customer service standards
  • Support the enrolment of children into the centre’s swimming and water safety programs
  • Ensure customer service staff are well informed and have a sound knowledge of the Centre’s services and programs.
  • Ensure that daily cash handling records using Point of Sale (POS) systems are accurate and reflect all transactions done during a day
  • Respond to community requests for bookings
  • Implement processes for the success of the Learn to Swim Program
  • Ensure that staff and patrons understand requirements relating to aquatic supervision
  • Conduct safe and efficient operations of the areas of responsibility within legislative guidelines
  • Meet all reporting requirements
  • Maintain attention to detail in all administration tasks


  • Cash Handling and Customer Service experience
  • Passion for Customer Service Sound interpersonal and communication skills
  • Excellent organisational skills
  • Proven ability to work independently and in a team environment
  • Current Level 1 Senior First Aid
  • Current CPR
  • Current Working with Children Check
  • Current Victorian Police Check


  • Similar experience in a fast paced, multi-faceted customer service role
  • Experience with a computer-based point of sale system


If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a community environment, we want to hear from you!


Simply complete the application process by clicking the Apply Now button and we’ll be in touch.


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