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Sales & Guest Experience Coordinator
NSW, Michael Clarke Recreation Centre - Carnes Hill 2171

NSW, Michael Clarke Recreation Centre - Carnes Hill 2171

  • Are you passionate about promoting aquatic and leisure activities to the community?
  • Do you possess the skills and ability to build, develop and lead an enthusiastic team?
  • This is an amazing opportunity to lead a high performing team to achieve fantastic health and participation outcomes for the community.  
 
The role of Sales and Guest Experience Coordinator reports directly to the Area Sales and Guest Experience Manager and leads a team to deliver exceptional guest experience to all current and prospective guests in line with the Belgravia Leisure Guest Charter.  
 
The Sales and Guest Experience Manager will train, develop and be accountable for the performance of Guest Experience Officers and drive all subscription membership results across all programs provided by the facility. 
 
About You
 
The person will be required to work in line with peak periods to meet community needs. This role will involve a mix of evening and weekend work. 
 
The role is structured to be a people driven leadership role. The ideal candidate will have strong written and verbal communication skills and an ability to monitor and track performance through data and process adhesion. The person will be able to motivate, inspire and deliver training.  
 
The candidate will ideally be experienced in the health, fitness, leisure or recreation industry in a management, sales, marketing or customer service capacity in the role of Sales Manager, Club Manager or Customer Service Manager. 
 
Key Accountabilities 
  • Train and develop frontline staff to meet sales targets, and deliver exceptional guest experiences in line with Belgravia Leisure’s Guest Experience Charter 
  • Meet the set new member and growth targets on a daily/weekly/monthly basis 
  • Provide exceptional guest experience in person and over the phone to existing and prospective members and guests 
  • Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems 
  • Assist in lead generation through digital and traditional marketing activities  
  • Conduct tours of the centre/facility as necessary with the outcome to turn a prospective member/guest to an ongoing member of the facility 
  • Set rosters in line with the business budgets 
  • Attending and participating in centre senior leadership meetings and projects   
  • Compiling and presenting monthly reports 
 
Skillset 
  • Experience in a sales and customer facing environment 
  • Experience leading teams in the health, fitness, leisure or recreation industries is highly regarded 
  • A solid understanding of business needs and processes as pertaining to KPIs, budgets and service standards 
  • Experienced in motivating teams to reach targets 
  • A people person with exceptional interpersonal skills 
  • Experience in using social media platforms  
  • Flexible to work days/evenings and weekends 
  • National Police Check and Working with Children Check 
  • First aid and CPR 
  • Experience in team leadership, training and development 
 
The Company 
 
Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 200 locations across Australia and New Zealand. 
 
If you are a passionate person who realises the tremendous opportunity this role offers and want to utilise your skills and passion in an aquatic and leisure environment, we want to hear from you! 
 
Simply complete the application process by clicking the Apply Now button and we'll be in touch.

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