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Guest Experience Officer
QLD, Redcliffe War Memorial Swimming Pool - Redcliffe 4020

QLD, Redcliffe War Memorial Swimming Pool - Redcliffe 4020

  • Great career paths and development with an entrepreneurial organisation
  • Part Time position & free facility access 
  • Opportunity to make a real difference to our community 


This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions



The Company


Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 200 locations across Australia and New Zealand. 


The Site


Belgravia Leisure are proud partners with the Moreton Bay Regional Council and will be the management company for the Redcliffe War Memorial Swimming Pool. This amazing site boasts a number of facilities including; a fully enclosed 50 meter, 8 lane Olympic size heated pool, a 18.3 meter heated learn to swim pool, baby wading pool, bbq and playground equipment, undercover grandstand, 2 indoor heated learn to swim pools and coaching and training programs.


The Role


Our Guest Experience Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Guest Experience Officers is to deliver first class services to our customers ensuring it's in line our Mission, Vision and Values. Key areas of responsibility include:

  • Provide excellent customer service to all customers, both in person and over the telephone 
  • Apply sound cash handling principals and use of Point of Sale (POS) systems
  • Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
  • Promote the centres services and programs to customers and accept customer bookings and enrolments
  • Develop and maintain good working relations with customers
  • Promote and exercise good public relations at all times
  • Opening/closing of the centre in accordance with security and safety procedures.


Skills & Attributes:

  • Positive, friendly, helpful and energetic work style
  • Computer literacy, familiarity with software packages and point of sale systems
  • Experience in the leisure industry is desirable.
  • Current First Aid Certificate (Workplace Level 2).
  • Current CPR Certificate.
  • Blue card

We are looking for someone with great customer service skills, that loves to work in a team environment.  Our facility operates 7 days a week so some weekend work will be required.  You will need to have great computer skills and a firm knowledge of Microsoft Office suite. 


We are an indoor heated year round facility and can offer a career path for those interested in progression through the Aquatic industry.


If you love working with children and families this is the perfect position for you.  The position can be busy and fast paced at times. Simply complete the application process by clicking the Apply Now button and we’ll be in touch.


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