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Contact Centre Consultant
VIC, Doncaster/Eastern suburbs - Melbourne 3000

Contact Centre Consultant

VIC, Doncaster/Eastern suburbs - Melbourne 3000

 

  • Exciting opportunity to be part of an amazing work culture 

  • Have a genuine impact on the community  

  • Supportive environment with loads of employee benefits  

  

Belgravia Leisure’s customer care team is looking for passionate  Contact Centre Consultants.  

 

The role will provide support to our group of aquatic, recreation, fitness and community centres across Victoria. The office environment is fun, collaborative, rewarding and based out of Aquarena Leisure Centre Templestowe. 

 

We currently have opportunities for both full-time and part-time  representatives who have flexible availability to work weekdays and some Saturdays   

 

The role responsibilities will include: 

  • Inbound and outbound customer communication through phone, email, SMS and live chat 

  • Provide excellent customer service, by responding to customers’ needs or concerns and ensure the quality of service meets agreed customer experience standards 

  • Engaging with customers and promoting our services 

  • Supporting our aquatic, fitness and recreation venues with setting and managing appointments and calendars

  • Responsible for conversion of online enquires to sales

  • Develop positive relationships with customers to provide a great customer experience 

The ideal candidate will have: 

  • Strong attention to detail 

  • Excellent verbal communication skills 

  • Proficient use of computers and IT systems 

  • Solution focused 

Essential qualifications: 

  • Level 2 First Aid 

  • Current CPR 

  • Working with Children's Check (Employee status) 

  • National Police check 

The Company

 

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand. 

 

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.  With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

 

If you like the sound of us, then jump in and submit your application. We’d love to hear from you! Apply now !!

 

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.  

 

Belgravia a place where we can all be ourselves and succeed on merit.  We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [email protected]

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