VIC, Hepburn Bathhouse & Spa - Daylesford 3460
The Hepburn Bathhouse & Spa is an iconic tourist destination and award winning spa located in the heart of Australia's Spa Capital nestled in the Hepburn Mineral Springs Reserve near Daylesford 90 minutes from Melbourne.
This is an exciting time for Hepburn Wellness as we look to appoint a suitably qualified and experienced Guest Experience Manager to build and lead a passionate and engaged guest experience team.
As the Guest Experience Manager you will be a strong people leader who will be responsible for the overall operations with direct responsibility for our guests journey. You will deliver and drive exceptional customer service and a culture of innovation.
This is a senior management position with broad responsibility. Your duties will include:
Qualifications / skills
You will have a proven track record in managing and coaching a team. Experience in driving a customer centric approach to the provision of programmes and services is essential, while establishing and maintaining strong relationships with key stakeholders will be second nature.
The Hepburn Wellness Properties consist of the Hepburn Bathhouse & Spa, Hepburn Spa Retreat and Hepburn Pavilion. We are proudly part of the Belgravia Health and Leisure Group (BHLG) which is the fastest growing leisure organisation in Australia.
Hepburn Wellness Properties are an iconic tourism destination near Victoria’s Daylesford. At Hepburn Springs you'll find luxury accommodation, a mineral springs wellness and spa retreat as well as food and beverage. Click the "Apply now" button to view a short video of Hepburn properties.
If you like the sound of us, then jump in and submit your application. We’d love to hear from you! Apply now !!
We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.
Belgravia a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [email protected]
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