Guest Experience Coordinator
NSW, Whitlam Leisure Centre - Liverpool 2170

NSW, Whitlam Leisure Centre - Liverpool 2170

  • Great career paths and development with an entrepreneurial organisation
  • Free facility access 
  • Full Time position

This is a great opportunity for a passionate and friendly leader who enjoys delighting our members and visitors.


The Role

The Guest Experience Coordinator reports directly to the Centre Manager and leads a team to deliver exceptional guest experience to all current and prospective guests in line with the Belgravia Leisure Guest Charter.


The Guest Experience Coordinator will train, develop and be accountable for the performance of Guest Experience Officers and drive all subscription membership results across all programs provided by the facility.


About You

The role is structured to be a people driven leadership role. The ideal candidate will have strong written and verbal communication skills and an ability to monitor and track performance through data and process adhesion. The person will be able to motivate, inspire and deliver training.


The candidate will ideally be experienced in the health, fitness, leisure or recreation industry in a management, sales, marketing or customer service capacity in the role of Sales Manager, Club Manager or Customer Service Manager.


Key Accountabilities

  • Train and develop frontline staff to meet sales targets, and deliver exceptional guest experiences in line with Belgravia Leisure’s Guest Experience Charter
  • Provide and action corrective action plans by working closely with the Centre Manager/National Guest Experience Manager
  • Set and achieve new member and growth targets on a daily/weekly/monthly basis
  • Provide exceptional guest experience in person and over the phone to existing and prospective members and guests
  • Provide relevant and accurate information and an excellent experience to prospective members by handling enquiries in line with company processes and systems
  • Assist in lead generation through digital and traditional marketing activities
  • Conduct tours of the centre/facility as necessary with the outcome to turn a prospective member/guest to an ongoing member of the facility
  • Attending and participating in centre senior leadership meetings and projects
  • Compiling and presenting monthly reports


  • Experience in a sales and customer facing environment
  • Experience leading teams in the health, fitness, leisure or recreation industries is highly regarded
  • A solid understanding of business needs and processes as pertaining to KPIs, budgets and service standards
  • Experienced in motivating teams to reach targets
  • A people person with exceptional interpersonal skills
  • Experience in using social media platforms
  • Flexible to work days/evenings and weekends
  • National Police Check and Working with Children Check
  • First aid and CPR
  • Experience in team leadership, training and development
  • Cafe experience desirable

The Company


Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand. 


We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.  With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.


If you like the sound of us, then jump in and submit your application. We’d love to hear from you! Apply now !!


We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.  


Belgravia Leisure is a place where we can all be ourselves and succeed on merit.  We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [email protected]


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