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Customer Service Coordinator
QLD, Tobruk Memorial Pool - Cairns North 4870

QLD, Tobruk Memorial Pool - Cairns North 4870

  • Leadership Role
  • FREE Access to premium fitness and aquatic facilities across North QLD
  • Work within a supportive team that will ensure your success

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions!

 

The Role

 

The ideal candidate will be energetic, dynamic, outgoing and fun. You will need outstanding communication skills and a commitment to customer service excellence to ensure our swim school members, patrons and parents are gaining maximum benefit and enjoyment from the services provided. Successful applicants will demonstrate the ability to communicate and interact effectively with all members and guests of the facility.

 

Key Accountabilities

  • Provide excellent customer service to all customers, both in person and over the telephone by responding to customers’ needs or concerns and ensure the quality of service meets agreed customer service standards
  • Support the enrolment of children into the centre’s swimming and water safety programs
  • Ensure customer service staff are well informed and have a sound knowledge of the Centre’s services and programs.
  • Ensure that daily cash handling records using Point of Sale (POS) systems are accurate and reflect all transactions done during a day
  • Respond to community requests for bookings
  • Implement processes for the success of the Learn to Swim Program
  • Ensure that staff and patrons understand requirements relating to aquatic supervision
  • Conduct safe and efficient operations of the areas of responsibility within legislative guidelines
  • Meet all reporting requirements
  • Maintain attention to detail in all administration tasks

Skills & Attributes:

  • Positive, friendly, helpful and energetic work style
  • Computer literacy, familiarity with software packages and point of sale systems
  • Experience in the leisure industry is desirable.
  • Current First Aid Certificate (Workplace Level 2).
  • Current CPR Certificate.
  • Police Check
  • Working with Children Check

Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!

 

The Company

 

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand. 

 

We are in an exciting period of growth, and look to continue to diversify and deliver results while being a strong community citizen.  With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

 

If you like the sound of us, then jump in and submit your application. We’d love to hear from you! Apply now !!

 

We are committed to providing a child safe environment. Please refer to our child safety framework.  

 

Belgravia Leisure is a place where we can all be ourselves and succeed on merit.  We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [email protected]

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