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Member Services Officer (casual) - Customer Service Team
NSW, Genesis Fitness Clubs - Cooks Hill 2300
Great career paths and development with an entrepreneurial organisation
Opportunity to make a real difference to our community
Free gym membership
Potential to earn commission for your results
This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions
About Genesis Fitness
With 24 hour access, 7 days a week, our national network of health clubs spans across Australia at 44 locations (and growing!) Featuring every aspect of exercise from weights to cardio, swimming or dance, boxing to cycling, Yoga and Pilates. We are passionate about creating a fitness community that is inclusive, encouraging and empowering of everyone!
Our Customer Service team are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Customer Service team is to deliver first class services to our customers ensuring it’s in line our Mission, Vision and Values.
Key areas of responsibility include:
Provide excellent customer service to all customers, both in person and over the telephone
Apply sound cash handling principals and use of Point of Sale (POS) systems
Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
Promote the centres services and programs to customers and accept customer bookings and enrolments
Develop and maintain good working relations with customers
Promote and exercise good public relations at all times
Opening/closing of the centre in accordance with security and safety procedures.
Skills & Attributes:
Positive, friendly, helpful and energetic work style
Computer literacy, familiarity with software packages and point of sale systems
Experience in the leisure industry is desirable.
Current First Aid Certificate (Workplace Level 2).
Current CPR Certificate.
Police Check upon onboarding
Working with Children Check or equivalent
Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!
If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment, we want to hear from you!
Simply complete the application process by clicking the Apply Now button and we’ll be in touch.
We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.
Genesis is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [email protected].
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