National Operations Manager

VIC, Jump Swim Schools Head Office, Clyde North/Various - 3978

  • Flexible working arrangements 
  • Joining a fast growing organisation
  • Bonus structure linked to performance


The Role


As the National Operations Manager for the swim business, you will be responsible for leading and building our operations and contact centre teams to drive the growth of all our locations including company owned and franchised operations.


You will oversee the renewal, creation and implementation of systems and processes to ensure all locations are provided with the resources required in order to succeed while working closely with the franchisee support team for all new site openings. You will also have responsibility in launching and managing our flagship BK’s Swim company owned store in late 2022. Interstate travel may be required at times.


Skills & Attributes:

  • Recruit and develop the Operations team as required to support growth 
  • Create a performance culture through benchmarking, transparent communication, training and education with a view to maximise performance and growth opportunities
  • Ensure the consistency and compliance of our business, inclusive of operational policies and procedures, brand standards, WH&S and HR legislations 
  • Have direct conversations with franchisees and managers on network values, culture, and location performance
  • Launch and management of our BK’s Clyde North venue in late 2022
  • Deliver benchmarking and business performance reports on a monthly basis
  • Further develop operational processes & tools which can be released into the network


  • Strong communication and negotiation skills 
  • Proven performance-based experience 
  • National or state-based experience
  • Previous experience in building a performance culture 
  • Strength in facilitation/presentation skills
  • Numbers driven with a clear understanding of P&L’s and benchmarking
  • Previous experience in developing and achieving budgets/targets  
  • Extensive experience in management and team leader roles 
  • Previous experience in managing 3rd party vendors  
  • Drivers Licence 


    • Swimming Industry experience
    • Commercial franchise experience

If you like the sound of us, then jump in and submit your application. We’d love to hear from you!

Apply now !!


We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.  


Belgravia Kids and Jump! is a place where we can all be ourselves and succeed on merit.  We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [email protected]


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