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Operations Manager - Tourism Portfolio
NSW, Southern NSW Facilities 2325

NSW, Southern Regional NSW

  • Exciting Diverse Multi-Site Tourism Portfolio

  • Great career growth and development

  • Exciting Tourism Opportunity

Are you passionate about providing exceptional recreation and leisure opportunities to communities? Do you thrive in an environment that is challenging and supportive, if so, then this is the job for you!

 

The Role

The role of the Operations Manager - Tourism Portfolio will be responsible and accountable for the management and operation of multiple holiday parks throughout regional NSW as well as utilising your exceptional people leadership skills to lead and motivate a team of Park Managers in this exciting tourism opportunity.

 

You will be supported by a strong leadership team as you develop and execute operational practices and processes to ensure the delivery of consistent high quality services and experiences at our holiday parks.

 

This role will be overseeing properties in the Yass region, Eurobodalla Shire and the Blue Mountains with the potential of additional properties throughout NSW.

 

This position can be based in either Canberra or Sydney.

 

Key Accountabilities

  • Workforce planning- drive the recruitment and rostering of park staff

  • Prepare monthly and annual reports to a high standard in line with contractual requirements.

  • Create and a maintain a training calendar for staff ensuring 100% compliance with organisational requirements.

  • Assist with the creation of WHS documentation, including but not limited to Risk Assessments, Safe Operating Procedures, Safe Work Method Statements, Corrective Action reports.

  • Schedule and assist with the completion of WHS audits in accordance with organisational and contractual requirements.

  • Overseeing and maintaining park websites ensuring that they accurately reflect our services and products, are functional and the information is current.

  • Review and maintain social media accounts and online booking platforms responding to customer comments and reviews within 24 hours.

  • Work with onsite staff to create and execute opportunities for community engagement.

  • Assist with the preparation of the operations manuals for the sites.

  • Provide relief/ support management for sites as required.

ESSENTIAL: 

  • Working with Children Clearance

  • National Police Check

  • Current First Aid & CPR Qualifications

  • Strong written and verbal communication skills with the ability to communicate effectively across all levels of the organisation

  • Ability to work both autonomously and as part of a team 

DESIRABLE: 

  • Knowledge of online reservation systems

  • Certificate III in Tourism or Cert IV in Leisure

  • Working knowledge of the Tourism industry and Leisure industry 

The Company

 

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand. 

 

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.  With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

 

If you like the sound of us, then jump in and submit your application. We’d love to hear from you!

Apply now !!

 

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.  

 

Belgravia Leisure is a place where we can all be ourselves and succeed on merit.  We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [email protected]

 

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