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Front Office Duty Manager

VIC, The Sands Torquay 3228


Perched on the northern headland of Torquay nestled against the dunes and at the start of the world famous Great Ocean Road, The Sands Torquay Golf Resort is a sleek and modern premium golf resort destination. 

 

The Sands Torquay Golf Resort offers an extensive range of facilities including golf. Other leisure activities available include a game of tennis, refreshing swim in the heated indoor lap pool or a work out in the gymnasium.

 

The Role

 

We are currently looking for enthusiastic, reliable and friendly Duty Managers to join the team. Our Duty Managers are responsible for ensuring that all areas within the facility are a safe and enjoyable environment for all patrons. 

 

Reporting directly to the Department Manager, the Duty Manager’s primary responsibility is to oversee the safety, evacuation and operation of the entire centre in the absence of a Department Manager and to direct the day to day operation of the centre’s programs and services, as well as customer service staff. You will will liaise closely with other department heads in the Hotel and will ensure there is a high level of customer service at all times.

 

Skills & Attributes:

  • Lead by example when attending to guest requests.
  • Show efficiency in constantly striving to provide total customer satisfaction.
  • Apply decisions to reach a win-win situation on behalf of the Hotel and the customer.
  • Apply knowledge and empowerment to resolve an issue that may result in adequate compensation to the guest.
  • Assist in all areas of the Hotel during peak times to eliminate potential issues.
  • Current First Aid Certificate (Workplace Level 2)
  • Current CPR Certificate
  • Working With Children Check (or equivalent)
  • National Police Check

Previous industry experience is highly regarded!

 

 If you are a person who is passionate about guest experience and service, we want to hear from you! Apply today!!

 

 

Belgravia Leisure is a place where we can all be ourselves and succeed on merit.  We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [email protected]

 

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