Front Office Receptionist

VIC, The Sands Torquay 3228

The Sands Torquay is proudly managed by Belgravia Leisure. Perched on the northern headland of Torquay nestled against the dunes and at the start of the world famous Great Ocean Road, The Sands Torquay Golf Resort is a sleek and modern premium golf resort destination. 


The Sands Torquay Golf Resort offers an extensive range of facilities including golf. Other leisure activities available include a game of tennis, refreshing swim in the heated indoor lap pool or a work out in the gymnasium.


The Role


Our Reception/ Front of House are the heart of our business providing excellent services to all our guests. The primary responsibility of our receptionists is to delivery warm and memorable guest experiences. 


Key areas of responsibility include:

  • Provide excellent customer service to all customers, both in person and over the telephone 
  • Provide efficient service for guest registration and departure; maintain accurate guest accounts and provide accurate, helpful information
  • Maintain strict security procedures to ensure guest confidentiality and safety
  • Apply sound cash handling principals and use of Point of Sale (POS) systems
  • Develop and maintain good working relations with customers
  • Comply to all OH&S standards
  • Opening/closing of the centre in accordance with security and safety procedures
  • flexible work availability 

Skills & Attributes

  • Positive, friendly, helpful and energetic work style
  • Computer literacy, familiarity with software packages and point of sale systems
  • Experience in telephone techniques and etiquette

As we are building a new team for our refurbished site, there will be multiple positions from full time, part time and casual, including working a flexible roster.


Belgravia Leisure is a place where we can all be ourselves and succeed on merit.  We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [email protected]



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