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Customer Services Officer
VIC, BK Gymnastics - Hawthorn 3122
VIC, BK Gymnastics - Hawthorn 3122
Be part of something new and exciting
Great workplace flexibility
Opportunity to make a real difference to our community
This is a great opportunity for passionate and friendly individual who enjoys working in a child friendly environment.
Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers ensuring it’s in line our Mission, Vision and Values.
Provide excellent customer service to all customers, both in person and over the telephone
Apply sound cash handling principals and use of Point of Sale (POS) systems
Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
Promote the centres services and programs to customers and accept customer bookings and enrolments
Develop and maintain good working relations with customers
Promote and exercise good public relations at all times
Opening/closing of the centre in accordance with security and safety procedures.
Skills & Attributes
Positive, friendly, helpful and energetic work style
Computer literacy, familiarity with software packages and point of sale systems
Experience in the leisure industry is desirable.
Current First Aid Certificate (Workplace Level 2).
Current CPR Certificate.
Working with Children Check
This is a part time position with a minimum of 22+ hours across the week. Current hours are Monday - Friday with the potential for Saturday &/or Sunday hours. If you are unable to commit to 22+ hours, we encourage you to apply, as Casual positions may also be considered.
Belgravia Kids facilities and programs will be tailored to the needs of the communities in which they are located and will include gymnastics facilities for ‘Learn to Move’ programs and swim centres for ‘Learn to Swim’ programs. They will focus particularly on programs for children aged between 1 and 12 years old, but can be expanded to encompass a wide range of other activities, depending on the specific community needs.
The Gymnastics programs will provide the foundation of this physical literacy and, with a customised facility model and authentic gymnastics programs including KinderGym, GymFun, GymSkills and FreeG Kids, and Artistic gymnastics.
If you like the sound of us, then jump in and submit your application. We’d love to hear from you!
We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.
BelgraviaKids is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [email protected]
The hours shown may exceed the hours actually required if the Job has flexible hours or will be shared with other employees.
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