VIC, Hepburn Bathhouse & Spa and Hepburn Escape Villas
Opportunity to lead a team in a luxury, award winning, wellness property
Great opportunity with a growing and entrepreneurial organisation
Full time position
The Hepburn Bathhouse & Spa is an iconic tourist destination and award winning spa located in the heart of Australia's Spa Capital nestled in the Hepburn Mineral Springs Reserve near Daylesford 90 minutes from Melbourne.
Reporting to the Spa Resort Manager, the Housekeeping Supervisor will be responsible for supporting the daily operations, and presentation of Hepburn properties, ensuring client satisfaction, training and service delivery to the highest standards.
You will be will be pro-active in providing leadership, training and direction to all staff ensuring that all areas of Hepburn Bathhouse & Spa and Hepburn Escape Villas are operating efficiently and with the highest possible level of service and presentation leading to guest satisfaction.
Additional areas of responsibility include:
The safe and efficient operations of the businesses within legislative guidelines.
Co-ordinate the use of emergency equipment in instances requiring its use.
Safe operation and maintenance of equipment.
Recruiting, managing and training all Housekeeping team members
Deliver outcomes within budgets and financial guidelines of the business
Coordinate and provide training to Housekeeping staff are required.
Ensure OH&S standards are met
Follow-up and respond to internal and external customer requests promptly and professionally.
Coordinate the flow and allocation of all Housekeeping team tasks as required for Hepburn Bathhouse & Spa, Hepburn Pavilion, Hepburn Spa Retreat & Hepburn Escape as required.
Display leadership skills, integrate with the team harmoniously and maintain open and respectful communication.
Support the Management Team in providing a professional presentation of all facilities as required.
Identify training needs; propose training requirements to the Facility Manager or Regional Manager, provide OH&S training; liaise with relevant suppliers with regard to training & safety needs and coordinate all training in an effective and efficient manner.
Ensure Housekeeping Team meets all standards of presentation, service delivery, quality and professionalism.
Experience and Qualities required:
People management & Performance management
Housekeeping experience in a luxury property
Good communication skills
National Police Check Clearance
Working with Children's Check
First Aid - Level 2
If you like the sound of us, then jump in and submit your application. We’d love to hear from you!
Apply now !!
We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.
Hepburn Bathhouse & Spa is a place where we can all be ourselves and succeed on merit. We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us at [email protected]
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