• Full time position available
• Excellent career pathways in a thriving, entrepreneurial organisation
• Free facility access and fantastic staff benefits

About Us

Hepburn Bathhouse & Spa has been a premier wellness destination since 1895, offering guests luxurious spa experiences in the heart of Victoria’s spa country. We pride ourselves on providing outstanding customer service and exceptional wellness treatments to our guests.

The Role

We are seeking an organised and customer-focused Receptionist to join our team. You will be the first point of contact for our guests, ensuring a seamless check-in experience and providing them with information about our bathhouse, accommodation, and wellness treatments. Your role will also include advising guests on our wellness products and offering insights into the local area to enhance their visit.

Key Responsibilities

• Greet and check-in guests for bathhouse and accommodation services Provide information on wellness treatments and available products
• Maintain accurate records and assist with administrative duties Offer exceptional customer service with a friendly and professional approach
• Handle point-of-sale transactions and daily reconciliation reporting Ensure smooth operation of front desk activities, maintaining a well-organised reception area

Skills & Experience

• Minimum 1 year of experience in a similar administrative, customer servicing, or receptionist role
• Strong computer literacy, including experience with Windows & Microsoft Office Suite
• Familiarity with point-of-sale systems and booking software
• Excellent communication and interpersonal skills
• High attention to detail and ability to multitask in a fast-paced environment
• Prior experience in the leisure, hospitality, or wellness industry is desirable
• Current First Aid Certificate (Workplace Level 2)
• CPR Certificate
• Police Check
• Working with Children Check (Employee Status) required
• Must be legally entitled to work in Australia

Why Join Us?

• Work in a stunning wellness retreat with a supportive and passionate team
• Enjoy career growth and development opportunities
• Access to free wellness facilities and generous staff discounts
• Be part of an organisation that values work-life balance and employee well-being If you are an enthusiastic and customer-focused professional looking for a rewarding career in the wellness industry, we would love to hear from you!

Apply today and become part of the Hepburn Bathhouse & Spa experience!

Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!

Simply complete the application process by clicking the Apply Now button and we’ll be in touch.