• An unforgettable, authentic, world-class guest experience 
• Brand new facility – Hot Springs and Spa 
• Rotorua – the beating heart of the North Island 

This is a great opportunity for qualified Duty Managers who value water safety and love working with people, to provide leadership and coaching to our team.

The Venue

This is a unique opportunity, guided by a strong Ngāti Whakaue Maori cultural story to establish a world class Spa and Wellness facility.  Kaupapa Ngāti Whakaue Maori principles, (manaakitanga, whanaungatanga and aroha) underpin the Spa’s unique ‘point of difference’ and authenticity.

The Role

Join Our Team at Wai Ariki Hot Springs & Spa

We are looking for dedicated and customer focused Evening Duty Manager / Supervisors to oversee the evening operations of our Māori Cultural Wellness Centre and Hot Springs Spa.  If you have leadership experience, a passion for hospitality, and an appreciation for Māori cultural values, we’d love to hear from you!

Position Details:

• Role: Permanent Part-Time Evening Duty Manager.
• Roster: Alternating fortnightly schedule.
• Includes weekend week. 

Key Responsibilities:

• Oversee evening operations, ensuring a smooth and relaxing experience for all guests
• Lead and support spa, reception, and operations staff to maintain high service standards
• Uphold and incorporate Māori cultural values in guest interactions and service delivery
• Handle guest inquiries, concerns, and special requests professionally
   Conduct safety and cleanliness checks throughout the facility
• Monitor spa facilities, including pools, saunas, and amenities, ensuring top condition
• Address operational issues and report key updates to management

What We’re Looking For:

• Leadership experience in hospitality, wellness, or a similar industry
• Strong customer service skills with a calm and professional approach
• Understanding of Māori cultural values and their importance in a wellness setting
• Ability to supervise and support staff during evening operations
• Reliable, proactive, and confident in decision making
• Duty Manager Licence is a bonus
• First Aid and CPR certification (or willingness to obtain)

Why Join Us?

• Work in a beautiful, tranquil spa environment
• Enjoy a great work-life balance with alternating weekends off
• Be part of a supportive and culturally inclusive team
• Staff incentives and discounts on spa treatments and hot springs entry

Essential

• First Aid Certificate
• NZ Police check
• Pre employment drug test

Desirable

• Duty Manager Licence (for alcohol service)
• Ability to understand and speak Te Reo Maori

 If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health, wellness and aquatic environment, we want to hear from you!

Simply complete the application process by clicking the Apply Now button and we’ll be in touch.