NSW, St Ives Sports Centre – St Ives 2075

• Great career paths and development with an entrepreneurial organisation
• Do you have experience in overseeing and running sports competitions?
• Opportunity to make a real difference in a supportive team

This is a great opportunity for a passionate and innovate program specialist who enjoy taking personal ownership of developing great programs for the community.

The Venue

St Ives Indoor Sport Centre located at St Ives High School in Sydney’s Upper North Shore is set to open in early February 2026. The facility is a collaboration between the Department of Education and Ku-ring-gai Council and includes four sports courts, a multipurpose room, café and underground carpark.  

Ku-ring-gai Council has appointed Belgravia Leisure to operate the facility outside of school hours.

The Role

Reporting to the Sports Centre Venue Manager and Duty Manager, the Guest Experience Officer’s primary responsibility is to provide excellent customer service to the sports centre patrons and to assist in directing the day-to-day operation of the facility’s programs and services.

We are currently recruiting for a pool of casual Guest Experience Officers with shifts available being a range of day, afternoon and evening shifts.  Weekend work will be the predominant shifts available during school terms. 

Skills & Attributes:

• Maintain compliance with all safe work methods and risk management procedures by routinely checking all areas of the facility
• Coordinate facility bookings and maintain positive relationship with all internal and external stakeholders
• Perform day to day tasks to ensure the venue operates safely and effectively.
• Coordination and managing all internal sporting competitions in conjunction with the Venue Manager and Duty Manager.
• Cash Handling and managing customer enquiries
• Be responsible for venue opening and closing tasks including venue presentation
• Maintain all program equipment in safe working order and report maintenance issues to senior staff
• Café work will be a requirement of the role as directed by the Venue Manager
• Setup and pack away of court and multi purpose room as required

ESSENTIAL:

• Proven experience in delivering customer service excellence
• Provide current First Aid/ Level 2 First Aid/ Senior First Aid, provide Cardiopulmonary Resuscitation/ CPR Certificate,
• Current National Police Clearance and Working with Children Check
• Ability to establish community connections with groups in the local area
• Strong customer service background
• Knowledge of leisure-based programs
• Knowledge of local council plans to meet the needs of the community
• Must have evening and weekend work availability. Dry site (no aquatics)
• Relevant supervisory experience in a similar position.
• Ability to provide quality supervision in a stadium environment and to handle emergencies.
• Ability and experience in delivering high-quality customer service and in dealing with difficult customers.

DESIRABLE:

• Competent ability with Microsoft Office and prior experience/knowledge of sales processes
• Experience working with multicultural individuals and groups
• Experience with sporting competitions and events
• Oxygen Resuscitation Certificate and Defibrillator Certificate

The Company

Belgravia Leisure is part of the Belgravia Health and Leisure Group (BHLG) and is the fastest growing leisure organisation in Australia. Our core areas of business and facilities stewardship include health clubs, wellness and spa, golf, aquatic and sporting venues in 250 locations across Australia and New Zealand. 

We are in an exciting period of growth and look to continue to diversify and deliver results while being a strong community citizen.  With an annual turnover in excess of $180m, the group are looking for the best and brightest to assist with taking the organisation into the future.

If you like the sound of us, then jump in and submit your application. We’d love to hear from you!

Apply now !!

We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.  

Belgravia Leisure is a place where we can all be ourselves and succeed on merit.  We encourage applications from Aboriginal and Torres Strait Islander people, LGBTQIA+ people, people from culturally and linguistically diverse backgrounds and people with a disability. We're happy to adjust our recruitment process to support accessibility needs - reach out to us.