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Customer Service Officer
NSW, City of Sydney Aquatic & Leisure Facilities
  • Great career paths and development with an entrepreneurial organisation
  • Free facility access 
  • Opportunity to make a real difference to our community 

 

This is a great opportunity for passionate and friendly people who enjoy delighting our members and visitors and leave lasting positive impressions

 

 

The Company

 

Belgravia Health and Leisure Group proudly manage the City of Sydney's five Iconic Aquatic and fitness leisure centres (Ian Thorpe Aquatic Centre, Cook and Phillip Park Fitness and Aquatic Centre, Andrew 'Boy' Charlton Pool, Victoria Park Swimming Pool and Prince Alfred Park Pool)

 

Our centres attract more than 1.8million annual attendances and plays a pivotal role in supporting the City of Sydney's Sustainable Sydney 2030 Strategy.

  

The Role

 

Our Customer Service Officers are the heart of our business providing important services such as Reception, Merchandising and sales to our members, casual users and potential new members in accordance with our established operational routines and procedures. The primary responsibility of our Customer Service Officers is to deliver first class services to our customers ensuring it’s in line our Mission, Vision and Values. Key areas of responsibility include:

  • Provide excellent customer service to all customers, both in person and over the telephone 
  • Apply sound cash handling principals and use of Point of Sale (POS) systems
  • Provide customers inquiring about memberships with information and have the knowledge to sell memberships when a person joins or renews
  • Promote the centres services and programs to customers and accept customer bookings and enrollments
  • Develop and maintain good working relations with customers
  • Promote and exercise good public relations at all times
  • Opening/closing of the centre in accordance with security and safety procedures.

 

Skills & Attributes:

  • Positive, friendly, helpful and energetic work style
  • Computer literacy, familiarity with software packages and point of sale systems
  • Experience in the leisure industry is desirable.
  • Current First Aid Certificate (Workplace Level 2).
  • Current CPR Certificate.
  • Police Check
  • Working with Children Check

Previous experience is a similar role is desirable, but candidates with a friendly attitude and a customer service mindset are encouraged to apply!

 

 If you are a passionate person who realises the tremendous opportunity that this role offers and want to utilise your skills and passion in a health training environment, we want to hear from you!

 

We are not asking for a resume from you. Simply complete the application process by clicking the Apply Now button and we’ll be in touch.

 

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